Superior Office Coffee with Bean-to-Cup Perfection.
Customer Service & Support
You take care of business. We’ll take care of the coffee.
At Empire City Coffee Service, we believe that a great coffee program goes far beyond premium beans and high-tech machines—it’s about providing a seamless, stress-free experience for your workplace. We know you wear many hats, and monitoring the breakroom shouldn't eat up your day. That’s why our dedicated customer care team works behind the scenes to ensure your equipment runs perfectly, your pantry stays beautifully stocked, and your team stays happily caffeinated.
Exceptional Service, Every Cup, Every Time
Whether you need an immediate restock, a routine maintenance check, or a quick answer to an equipment question, we’re always just a phone call or click away.
Need Assistance Right Now?
Our friendly, support team is ready to help.
Call Us: 513-560-9199
The Empire City Coffee Services Service Guarantee
🚀 Rapid Response Times
A morning without espresso is a crisis we take seriously. If your machine needs technical attention, we prioritize your service call to minimize downtime and get your office back to full productivity fast.
🛠️ Proactive Maintenance
Prevention is the best recipe for great coffee. Scheduled maintenance keeps your bean-to-cup machines and brewers calibrated, deep-cleaned, and performing at their absolute best.
📦 Flexible Restocking
Never worry about running out of cups, stirs, milk alternatives, or your favorite blends. We customize an inventory schedule tailored to your office's consumption habits, adapting whenever your team grows.
🙌 Friendly, Local Expertise
No robotic phone menus here. When you call us, you speak with a knowledgeable office coffee expert who knows your account, understands your equipment, and genuinely cares about making your workday easier.
Let Us Make Your Office Coffee Effortless
From Connecticut to New York to New Jersey, we're proud to be the trusted partner that offices count on every single morning.
Have a question, need a machine upgrade, or ready to start a new service?
Call 513-560-9199 Contact Support OnlineOur goal is simple: Your company enjoys excellent coffee, your breakroom stays ready, and you spend less time managing either one.